At Maisey Fuels, we have fuel available 24 hours a day through our Outside Payment Terminal (OPT)

We strive to provide the best customer service that we can and our outside payment terminal is the quickest and easiest way to fuel up your vehicle anytime of the day or night.  Simply swipe your card, fuel up and go!

male hand refilling the car with fuel on a filling station

How to use our Outside Payment Terminal (OPT)


Using and Eftpos Card – Cheque / Savings / Credit

  1. Insert your card
  2. Enter the pump number and press Enter
  3. Select which account 1-Cheque, 2 Savings, 3-Credit
  4. Enter maximum value $0.00
  5. Enter Your Pin Number
  6. Processing Transaction Pre Authorisation
  7. Remove Your Card
  8. APPROVED
  9. Take your fuel from the bowser you nominated
  10. Hang up bowser handle

Need a Receipts for your Purchase?

  1. Enter Your Card
  2. Print Receipt – Yes

Using a Maisey Fuel Accounts Card

  1. Insert your card
  2. Enter the pump number and press Enter
  3. Enter Your Pin Number
  4. Take your fuel from the bowser you nominated
  5. Hang up bowser handle

Using a Maisey Fuel Accounts Card and need a reciept?

  1. Enter Your Card
  2. Print Receipt – Yes

OPT PRE-AUTHORISATION INFORMATION

Before you can pump your fuel, there is a banking process to ensure you have enough funds to pay for the purchase (unlike most retail situations, our product is not easily returned). Many hotels use pre-authorisation to ensure incidentals can be paid at the end of your stay, you’ll also strike this practice with rental car companies.

When you insert your credit or debit card the OPT sends a request to your bank to confirm your account has enough available funds. Your bank will debit your account immediately, to effectively reserve the pre-authorisation amount. When you complete filling and hang up the nozzle, the OPT sends a message to inform your bank of the amount of the actual fuel you purchased. Your bank will than apply this purchase to your account and reimburse Maisey Fuels.

It is important to understand that your bank may hold the pre-authorisation amount for anywhere between several hours and 7 business days (the timeframe will vary from bank to bank), after which time they will release the funds, and your account balance will reflect this.

In all cases it is the bank who is holding onto your funds. The OPT just sends the requested authorisation amount to your bank. No money is held by Maisey Fuels.

Normally pre-authorisations are released promptly, but some banks may hold onto pre-authorisation amounts for up to 7 business days. Maisey Fuels understands this can cause frustration. Each bank has their own protocols, however, please note the following scenarios may cause a delay in the release of your funds:

  • A zero dollar transaction. If the pump is authorised and fuel not dispensed, the pre-authorisation amount will be reserved until released from the bank. Lifting and dropping the nozzle or taking too long to start dispensing fuel from the pump may cause this.
  • A big difference between the pre-authorisation amount and the amount dispensed. If only a small amount of fuel is dispensed it may raise a potential fraud alarm at the bank and result in delays to the pre-authorisation being released.
  • A pump fault, power cut or other problem may result in a zero dollar transaction.
  • Frequent exceeding of your credit limit, slow payment of your due balance or account activity that may raise an alarm at your bank for further investigation. Releasing of pre-authorisations is the responsibility of your bank. Contact your bank with any questions.

In almost all situations, pre-authorisation works extremely well. However, if you are concerned about the potential inconvenience caused by the pre-authorisation process we would suggest ensuring you’ve plenty of credit available at the time of your purchase, or a second payment option.

To request a quicker release on any pre-authorisation, or to discuss this transaction protocol further, please contact your bank directly.